Terms and conditions of use

shipping Terms and conditions

Prime health 5d (India) Pvt Ltd has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions.

Just because shipping is free (In India only) doesn't mean it should take a long time. Prime health 5d (India) Pvt Ltd understands that getting your items quickly is important to you, so we make every effort to process your order as early as possible.

We are committed to deliver your order accordingly, in good condition, and always on time promised by us in our website.



We offer  FREE Shipping (In India only, specified on the Product detail page) on selected  products ordered through www.primehealth5D.com



Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.



We make our best efforts to ship each item in your order within 7 working days from the date of the order. However in some cases, it may take little longer due to unavoidable situations.



We ship on all week days (Monday to Saturday), excluding public holidays.



To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies, or  through our franchisees.



While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.



If the parcel is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care 9900000228  or log on to www.primehealth5D.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.



You may track the shipping status of your order on our website, by clicking at Track your Order section.



Please note all items (including offers if any) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Payment Policy

  • Online Payment
  • Credit Cards,  Debit Cards, Net Banking. 

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  • Shipping Policy : We are committed to delivering your order in good condition and on time.
  • Shipping charges :We provide free shipping for all the items (In India only).

Who delivers

  • We use reputed couriers only for most of the deliveries.
  • For those areas which are not serviced by these couriers, we ship through the Government Registered posts.- We ship only in India.

Estimated delivery time

  • We ship Monday through Saturday, except on public holidays.
  • For all the areas serviced by reputed couriers the estimated delivery time is between 5-7 business days. For those serviced by the Indian Postal service the delivery time may be 1-2 weeks depending on the location.

Damaged or Tampered Packaging on Delivery

  • If the packaging is damaged or is tampered with at the time of delivery or if you think the product is in a bad condition at the time of delivery, please refuse to accept the package. Call our customer care at 9900000228

and send an email at www.Primehealth5d.com    with your Order ID. We will ensure that the product is replaced and delivered to you at the earliest.Product Cancellation, Return and Refund PolicyOrder Cancellation 
To cancel an order, call our customer care at 9900000228 or send an email at  www.Primehealth5d.com  with your Order ID .

  • If the order is not yet shipped, we will cancel its shipment and refund the  amount after deducting the bankers charges.
  • If the order is shipped but not delivered yet, we will cancel its shipment and refund the amount after deducting the bankers and courier charges.

Damaged or Defective Product

  •  If the product you received is damaged or defective, please call the customer care within 3 working days for a replacement.
  •  Products damaged while being used, do not qualify for refund or replacement.

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  • In case of any disputes the company decision is final.
  • All disputes are subject to BANGALORE jurisdiction.

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